Award in Customer Service

What are the qualifications about?
Need a fast, effective introduction to customer service or looking to take your skills to the next level? The Awards in Customer Service are for you. You’ll learn how to better meet your customers’ needs – a skill that can lead to a better experience for your customers and improved career prospects for yourself.

Who are they for?
This qualification is suitable for anyone who wants to improve their customer service skills – no matter what industry you’re working in. There are levels to suit anyone, whether you’re looking for your first job or already have some experience in customer service.

Why choose City & Guilds?
A City & Guilds qualification is proof that you have the right skills to do your job well – which is why so many employers look for people who have one. You can be confident your qualification is well respected within your industry.
City & Guilds qualifications are engaging and rewarding and can lead to a whole range of fulfilling careers – including many of the UK’s happiest professions.

Various Levels:

Level 1:
At this level, you will learn the skills required to deliver efficient and reliable customer service.

Level 2:
At this level, you’ll gain an understanding of customer service policies and procedures and the communciations skills required to effectively deal with different types of customers.

Level 3:
At this level, you’ll enhance your skills in delivering effective customer service and develop the skills of others within customer service environment.

Fast Facts

Qual. number: 8992
Type: QCF
Level: 1, 2 and 3
Size: Award
Purpose: Continuing professional development
Credits: 6, 8, 10
GLH: 30, 60, 90